A UX audit is the fastest way to understand what’s working and what’s not. At m+p, we combine data, heuristics, and user insight to diagnose usability issues and conversion blockers, and find opportunities for improvement. The result: clear, actionable recommendations to boost your product’s performance.
What we offer
What we offer
What we offer
Heuristic UX evaluation
Get an expert review based on proven usability principles.
Heuristic UX evaluation
Get an expert review based on proven usability principles.
Heuristic UX evaluation
Get an expert review based on proven usability principles.
User journey & flow analysis
Identify friction, drop-offs, and dead ends.
User journey & flow analysis
Identify friction, drop-offs, and dead ends.
User journey & flow analysis
Identify friction, drop-offs, and dead ends.
Conversion audit
Evaluate CTAs, forms, funnels, and onboarding.
Conversion audit
Evaluate CTAs, forms, funnels, and onboarding.
Conversion audit
Evaluate CTAs, forms, funnels, and onboarding.
Accessibility & inclusivity check
Conduct a WCAG-based review for compliance and reach.
Accessibility & inclusivity check
Conduct a WCAG-based review for compliance and reach.
Accessibility & inclusivity check
Conduct a WCAG-based review for compliance and reach.
Benchmarking & best practices
Discover how your UX compares to top players in your space.
Benchmarking & best practices
Discover how your UX compares to top players in your space.
Benchmarking & best practices
Discover how your UX compares to top players in your space.
UX scorecard & recommendations
Get structured findings with priority actions.
UX scorecard & recommendations
Get structured findings with priority actions.
UX scorecard & recommendations
Get structured findings with priority actions.
Follow-up support
Benefit from optional workshops, redesigns, or hands-on improvements.
Follow-up support
Benefit from optional workshops, redesigns, or hands-on improvements.
Follow-up support
Benefit from optional workshops, redesigns, or hands-on improvements.
Book an
explanatory talk
Let's talk about your vision. Schedule a free consultation to find out if we're the right fit for you.
Our approach
Our approach
Our approach
We blend analytical thinking with design expertise. Our UX audit process is compact, focused, and results-driven.
Understand the context
Business goals, audience, KPIs
Understand the context
Business goals, audience, KPIs
Understand the context
Business goals, audience, KPIs
Explore the product
User flows, UI states, interactions
Explore the product
User flows, UI states, interactions
Explore the product
User flows, UI states, interactions
Evaluate with heuristics
Usability, clarity, responsiveness, accessibility
Evaluate with heuristics
Usability, clarity, responsiveness, accessibility
Evaluate with heuristics
Usability, clarity, responsiveness, accessibility
Validate with data
Behavior tracking (e. g. Hotjar), analytics, feedback
Validate with data
Behavior tracking (e. g. Hotjar), analytics, feedback
Validate with data
Behavior tracking (e. g. Hotjar), analytics, feedback
Deliver clear findings
Report, scorecard, next-step recommendations
Deliver clear findings
Report, scorecard, next-step recommendations
Deliver clear findings
Report, scorecard, next-step recommendations
Tools and technologies
These technologies are part of our standard tech-stack. However, we are not tied to them and always work with other technologies on a project basis, depending on what is expected.
Tools and technologies
These technologies are part of our standard tech-stack. However, we are not tied to them and always work with other technologies on a project basis, depending on what is expected.
Tools and technologies
These technologies are part of our standard tech-stack. However, we are not tied to them and always work with other technologies on a project basis, depending on what is expected.
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Notion
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Miro
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Jira
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Figma
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Framer
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Slack
Typical projects
Typical projects
Typical projects
SaaS platforms with conversion or onboarding drop-offs
SaaS platforms with conversion or onboarding drop-offs
SaaS platforms with conversion or onboarding drop-offs
SaaS platforms with conversion or onboarding drop-offs
eCommerce sites with high bounce or cart abandonment rates
eCommerce sites with high bounce or cart abandonment rates
eCommerce sites with high bounce or cart abandonment rates
eCommerce sites with high bounce or cart abandonment rates
Mobile apps with unclear flows or user confusion
Mobile apps with unclear flows or user confusion
Mobile apps with unclear flows or user confusion
Mobile apps with unclear flows or user confusion
B2B tools with underused features or poor adoption
B2B tools with underused features or poor adoption
B2B tools with underused features or poor adoption
B2B tools with underused features or poor adoption
Legacy systems needing modernization
Legacy systems needing modernization
Legacy systems needing modernization
Legacy systems needing modernization
Case studies
Case studies
Case studies
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Sobrado
Finance & Insurance
Sobrado's success story as a leading insurance broker platform
Sobrado
Finance & Insurance
Sobrado's success story as a leading insurance broker platform
Sobrado
Finance & Insurance
Sobrado's success story as a leading insurance broker platform
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myClienia
Healthcare
Clienia has digitalised the patient journey
myClienia
Healthcare
Clienia has digitalised the patient journey
myClienia
Healthcare
Clienia has digitalised the patient journey
Vita
Finance & Insurance
Digital election platform for transparent and secure elections to the Board of Trustees of the Vita Joint Foundation
Vita
Finance & Insurance
Digital election platform for transparent and secure elections to the Board of Trustees of the Vita Joint Foundation
Vita
Finance & Insurance
Digital election platform for transparent and secure elections to the Board of Trustees of the Vita Joint Foundation
Frequent questions
Frequent questions
Frequent questions
Do I need a full redesign after an audit?
Not necessarily. Often, small UX changes have a big impact. We highlight both, quick wins and structural issues. It’s your decision how far you want to go.
Do I need a full redesign after an audit?
Not necessarily. Often, small UX changes have a big impact. We highlight both, quick wins and structural issues. It’s your decision how far you want to go.
Do I need a full redesign after an audit?
Not necessarily. Often, small UX changes have a big impact. We highlight both, quick wins and structural issues. It’s your decision how far you want to go.
Do you involve users in the audit?
If desired, we can include user testing or feedback sessions to validate assumptions and get real-life input.
Do you involve users in the audit?
If desired, we can include user testing or feedback sessions to validate assumptions and get real-life input.
Do you involve users in the audit?
If desired, we can include user testing or feedback sessions to validate assumptions and get real-life input.
How long does a UX audit take?
Typically 1–2 weeks, depending on scope and depth.
How long does a UX audit take?
Typically 1–2 weeks, depending on scope and depth.
How long does a UX audit take?
Typically 1–2 weeks, depending on scope and depth.
Can I combine an audit with other services?
Yes. Many clients start with a UX audit, then continue to redesigning, designing systems, or developing with us.
Can I combine an audit with other services?
Yes. Many clients start with a UX audit, then continue to redesigning, designing systems, or developing with us.
Can I combine an audit with other services?
Yes. Many clients start with a UX audit, then continue to redesigning, designing systems, or developing with us.
Other services in category
Other services in category
Other services in category
Better UX begins here.
Ready to start?
Better UX begins here.
Ready to start?
Better UX begins here.
Ready to start?
Services
Projects
© 2025 mühlemann+popp AG
Services
Projects
© 2025 mühlemann+popp AG
Services
Projects
© 2025 mühlemann+popp AG